Tuesday, 4 June 2024, 2:00 PM - 3:00 PM

Having Difficult Conversations- Webinar

A one-hour webinar looking at acquiring skills and confidence to have difficult conversations at work


What is this webinar about?

This webinar will delve into the tricky and often uncomfortable issue of how to have difficult conversations and deal with confrontation.

What will I achieve?

We’ll be looking at the key areas of:

  • Preparation and dealing with anxiety
  • Identifying the problem(s)
  • De-escalating emotions
  • Identifying the objective(s)
  • Creating the right mindset
  • The principals of conflict resolution
  • The value of maintaining the relationship

We’ll also be doing some reflections on:

  • Your conflict resolution style (Meyers-Briggs, Thomas-Kilmann) 
  • Case studies and personal experience

The webinar will leave you better able to deal with the difficult situations that life will almost certainly throw at you sooner or later…


Who is this webinar suited for, and do I need any particular skills?

This is a beginner / intermediate level webinar. 


What are the technical requirements?  

You will need:  

  • An internet connection 

  • A computer with a microphone and camera is best (e.g. a PC/laptop/iMac/MacBook) 

  • Earphones/headphones/speakers (preferable) 

  • A tablet/iPad/smartphone/iPhone to load facilitation tools


What are the attendance requirements? 

Please arrive promptly and stay for the duration. This means arriving no later than 10 minutes to the session and attending the full hour.  

To receive your CPD accreditation and for this to be tracked through your Supply Chain Sustainability School dashboard make sure your full name is reflected on your Zoom account when you join the session.  

Please note, if you fail to meet the attendance requirements, unfortunately you will not be issued a CPD Certificate. 

Can I invite a colleague? 

Yes, you can invite as many colleagues as you’d like. Simply follow the instructions when you click through to register under ‘Add or cancel additional attendees’. 


If you have any questions, please email Alice.


Register on more of our upcoming events:

Leveraging your Emotional Intelligence- Webinar | 22 May 2024, 1:00 PM - 2:00 PM

How to Develop a Wellbeing Strategy that Works- Workshop | 9 July 2024, 10:00 AM - 12:00 PM


Venue
Zoom - Online
GB
Date & time

Tuesday, 4 June 2024, 2:00 PM - 3:00 PM

Events list